Your consent matters. By registering on LuckPub, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. If you do not agree, please do not use luckpub.ws.
LuckPub — Your Privacy is Not an Afterthought
We built our data practices around transparency, not compliance-box-ticking. Here's everything, laid out clearly.
1. Overview
This Privacy Policy explains how LuckPub ("we", "us", "our") collects, uses, stores and protects the personal information of players ("you", "your") who register and use the services available at luckpub.ws. It applies to all products on the LuckPub platform including sports betting, PSL betting, Teen Patti, Roulette, Aviator, Virtual Sports and any promotional features.
LuckPub is committed to handling your personal data responsibly. We collect only what we genuinely need to run your account and provide our services. We store it securely. We do not sell it. We do not use it to build advertising profiles. And we give you meaningful control over your own information.
This Privacy Policy should be read alongside our Terms and Conditions. Where the two documents address the same topic, the Terms and Conditions govern contractual matters and this Privacy Policy governs data handling.
Short version: LuckPub collects the information needed to run your account, process your PKR transactions, verify your identity and comply with applicable rules. We don't sell your data, we don't share it with advertisers, and you can ask us to delete it at any time subject to legal retention obligations.
2. Data We Collect
LuckPub collects personal data in three ways: information you provide directly, information generated by your use of the platform, and information received from payment processors.
2.1 Information You Provide
- Registration details: Full name, Pakistani mobile number, email address, date of birth and password when you create your LuckPub account.
- Verification documents: Government-issued ID (CNIC, passport or driving licence) when identity verification is required — typically for withdrawals above certain thresholds or where our fraud systems flag a review.
- Payment information: Mobile wallet account details (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details for IBFT, or masked card details for Visa/Mastercard transactions. LuckPub does not store full card numbers — these are handled by our certified payment processors.
- Support communications: Messages, emails and live chat transcripts when you contact our support team.
2.2 Information Generated by Platform Use
- Betting activity: All bets placed, stakes, markets, outcomes and account balance movements on LuckPub.
- Login data: IP address, device type, browser version, operating system and session timestamps for each login to your account.
- Behavioural data: Pages visited, features accessed, time spent and navigation patterns within luckpub.ws — used to improve the platform and detect unusual activity.
- Cookies and tracking technologies: See Section 8 for full details.
2.3 Information from Third Parties
- Payment confirmation data from Easypaisa, JazzCash, NayaPay, SadaPay and banking partners confirming transaction status.
- Identity verification data from third-party verification services used to confirm the authenticity of identity documents where required.
- Fraud prevention data from industry fraud databases where LuckPub participates in shared fraud prevention to protect players.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity | Name, CNIC, DOB | Account creation, verification |
| Contact | Mobile number, email | Account management, support |
| Financial | Wallet IDs, transaction history | Deposits, withdrawals, compliance |
| Technical | IP, device, browser | Security, fraud prevention |
| Behavioural | Bet history, session data | Platform improvement, responsible gaming |
| Communications | Support chat logs | Issue resolution, quality assurance |
3. How We Use Your Data
LuckPub uses your personal data exclusively for the following purposes. We do not use your data for any purpose not listed here without first obtaining your additional consent.
- Account operation: Creating and maintaining your LuckPub account, processing your bets, managing your balance and enabling you to use all platform features.
- Transaction processing: Handling deposits and withdrawals through your chosen Pakistani payment method, reconciling transactions and investigating payment disputes.
- Identity and age verification: Confirming that you meet the 18+ age requirement and that your account details match your identity documents — a requirement for withdrawals and for compliance with platform rules.
- Fraud and security monitoring: Detecting and preventing fraudulent account activity, duplicate registrations, bonus abuse, money laundering and other conduct prohibited under our Terms and Conditions.
- Responsible gaming: Monitoring your betting patterns to identify potential signs of problem gambling and, where necessary, reaching out or applying account protections in accordance with our Responsible Gaming policy.
- Customer support: Responding to your queries, resolving disputes and maintaining records of communications for quality and training purposes.
- Platform improvement: Analysing usage patterns to improve LuckPub's interface, products and performance — including PSL betting markets, Teen Patti game flow and mobile responsiveness.
- Marketing communications: Sending you relevant LuckPub promotions, bonuses and offers — only where you have consented to receive these and subject to your opt-out rights under Section 11.
- Legal and regulatory compliance: Meeting any obligations imposed by applicable law, responding to lawful requests from authorities, and maintaining records as required by our operating obligations.
Secure Across Every Platform Feature
Whether you're placing a PSL bet or playing Teen Patti on LuckPub, the same data protection standards apply to every interaction.
4. Legal Basis for Processing
LuckPub processes your personal data on the following legal grounds:
- Contractual necessity: Most of our data processing is necessary to fulfil our contract with you — operating your LuckPub account, processing transactions, and providing the betting and gaming services you've registered to use.
- Legitimate interests: Some processing is based on LuckPub's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring and improving our products. In each case, these interests are balanced against your privacy rights and are not overridden by them.
- Legal obligation: Certain data processing is required to comply with applicable laws — including identity verification and record-keeping obligations.
- Consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You can withdraw consent at any time as described in Sections 8 and 11.
5. Data Sharing
LuckPub does not sell your personal data to any third party. We share data only in the following limited, controlled circumstances:
5.1 Payment Processors
Your payment details are shared with your chosen payment provider (Easypaisa, JazzCash, NayaPay, SadaPay, bank partners or card networks) solely to process your transactions. Each of these providers operates under their own privacy and security standards.
5.2 Identity Verification Services
Where LuckPub requires identity verification, your ID document and relevant personal details may be shared with a certified verification partner. This data is used only for the purpose of confirming your identity and is not retained by the verification service beyond what is necessary for that purpose.
5.3 Fraud Prevention Networks
LuckPub participates in industry fraud prevention measures. Where required, certain transactional data may be checked against shared fraud databases. Any such sharing is conducted under strict data protection agreements and is limited to what is necessary for fraud prevention.
5.4 Legal Authorities
Where LuckPub receives a lawful request from a competent authority — such as a law enforcement agency acting under applicable legal powers — we may be required to disclose certain player data. We will only comply with requests that are lawful and properly documented, and we will notify you where legally permitted to do so.
5.5 Business Transfers
In the event that LuckPub undergoes a merger, acquisition or sale of assets, your data may be transferred as part of that transaction. You will be notified of any such transfer and the privacy protections described here will continue to apply.
What we never do: LuckPub never sells your personal data to advertisers, data brokers or marketing companies. Your betting history, payment details and identity information are never shared for commercial profiling purposes.
6. Data Retention
LuckPub retains your personal data for as long as is necessary to fulfil the purposes for which it was collected and to meet any applicable legal or regulatory retention obligations. In practice, this means:
- Account data (registration details, betting history) is retained for the lifetime of your active account and for a minimum of 5 years after account closure — reflecting standard financial record-keeping obligations.
- Identity verification documents are retained for as long as required by applicable anti-money laundering and fraud prevention obligations, typically a minimum of 5 years from the date of verification.
- Transaction records are retained for a minimum of 5 years from the date of each transaction.
- Support communications are retained for 2 years from the date of the last communication in a thread, unless they relate to a dispute which may extend retention.
- Technical and behavioural data (session logs, IP addresses) are typically retained for 12 months unless a longer period is required for security or fraud investigation purposes.
When data is no longer needed and retention obligations have been met, LuckPub securely deletes or anonymises it. You may request deletion of your data at any time (see Section 9), though we may be unable to delete data that we are legally required to retain.
7. Data Security
LuckPub implements technical and organisational security measures appropriate to the sensitivity of the data we hold. These include:
- Encryption in transit: All data transferred between your device and luckpub.ws is encrypted using TLS (Transport Layer Security). The connection is secured whether you are browsing on mobile data or Wi-Fi.
- Encrypted storage: Sensitive data including passwords and identity documents is stored in encrypted form. Passwords are hashed using industry-standard algorithms — LuckPub staff cannot view your password.
- Access controls: Access to personal data within LuckPub is restricted to staff who genuinely need it to perform their job. Access is logged and reviewed.
- Payment security: Full card details are never stored on LuckPub's systems. Card transactions are processed by PCI-DSS compliant payment processors.
- Breach response: LuckPub maintains a data breach response procedure. In the event of a breach that affects your personal data in a way that creates risk to your rights, you will be notified without undue delay.
While LuckPub takes data security seriously and invests in appropriate protections, no online system can guarantee absolute security. You should also take steps to protect your account — including using a strong, unique password and not sharing your login credentials with anyone.
8. Cookies and Tracking Technologies
LuckPub uses cookies and similar technologies on luckpub.ws to make the platform work properly and to understand how it's being used. Here's a breakdown of the cookie categories in use:
You can manage cookie preferences through your browser settings at any time. Note that disabling non-essential cookies will not affect your ability to use LuckPub's core betting and gaming features.
9. Your Data Rights
As a LuckPub player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@luckpub.ws. We will respond within 30 days in most cases.
Right of Access
Request a copy of all personal data LuckPub holds about you — your account details, betting history, verification records and communication logs.
Right to Rectification
Request correction of any personal data we hold that is inaccurate or incomplete. For basic details, you can also update information directly in your account settings.
Right to Erasure
Request deletion of your personal data. We will action this where there is no overriding legal obligation to retain the data — such as anti-money laundering record-keeping requirements.
Right to Restrict Processing
Request that LuckPub limits how your data is used while a dispute or correction request is being resolved — for example, during an account review.
Right to Data Portability
Request your personal data in a structured, machine-readable format — useful if you want to move your information to another service.
Right to Object
Object to data processing based on LuckPub's legitimate interests — for example, receiving marketing emails or being included in platform analytics.
How to exercise your rights: Email support@luckpub.ws with the subject line "Data Rights Request" and describe what you'd like us to do. We'll confirm receipt within 5 business days and complete your request within 30 days. For complex requests, we may need to ask for proof of identity before proceeding.
Privacy Standards That Match Pakistan's Digital Landscape
LuckPub's privacy practices are built for how Pakistani players actually use online platforms today — mobile-first, wallet-based, and increasingly privacy-aware.
10. Minors
LuckPub's services are strictly for persons aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. If a minor registers on LuckPub using false information, their account will be closed upon discovery, any funds will be returned net of any fraudulent deposits, and the incident may be reported to appropriate authorities.
If you are a parent or guardian and believe that a minor has registered on LuckPub, please contact us immediately at support@luckpub.ws. We will act on verified reports promptly. We also maintain technical controls to detect and flag registrations that appear inconsistent with adult use patterns.
11. Marketing Communications
LuckPub may send you promotional communications including offers, bonus notifications, new feature announcements and PSL season previews — but only where you have consented to receive them at registration or subsequently opted in.
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email from LuckPub
- Updating your communication preferences in your LuckPub account settings
- Contacting support at support@luckpub.ws and requesting removal from marketing lists
Opting out of marketing will not affect your receipt of transactional communications — such as deposit confirmations, withdrawal notices, account security alerts or responses to your support queries. These are necessary for running your account and cannot be unsubscribed from while your account is active.
We don't spam. Marketing communications from LuckPub are relevant to your activity on the platform — a PSL betting offer during the PSL season, a cashback promotion during the week, a welcome bonus for a game you haven't tried yet. We aim to send communications that are actually useful, not a flood of generic messages.
12. Changes to This Policy
LuckPub reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or platform features. When we make material changes to this policy, we will notify registered players by email and/or by displaying a prominent notice on luckpub.ws. The date of the most recent update is shown at the top of this page.
Continuing to use LuckPub after the effective date of any update constitutes your acknowledgement of the revised Privacy Policy. We recommend reviewing this page periodically, particularly if you have concerns about how your data is handled.
We don't make silent changes. Any update that materially affects how LuckPub uses your personal data — particularly where it would expand what we collect or how we share it — will be communicated directly to you before it takes effect.
13. Contact Us
For any questions, concerns or requests related to this Privacy Policy or your personal data, please contact LuckPub's privacy team:
- Email: support@luckpub.ws
- Subject line for data requests: "Privacy / Data Request"
- Live Chat: Available 24/7 directly on luckpub.ws
- Response commitment: We acknowledge all privacy-related emails within 5 business days and complete requests within 30 days.
For general questions about your account, deposits, withdrawals or betting rules, please see our FAQ page — many common questions are answered there immediately without needing to wait for a support response.